Salesforce offers many packages, including sales, customer service, and marketing software solutions. Solutions Specifically for Small Business We actually pioneered cloud computing in 1999. With hundreds of thousands of customers and millions of users, Salesforce is a proven choice and the #1 CRM in the world. If you're still not sure if your small business would benefit from CRM, below are some clues that can help you in your decision. On average, Salesforce customers report a growth of 27% and a 42% boost to customer satisfaction. But only one continues to help more businesses succeed than any other. You or your IT department is buried with maintenance requests.

You know that your business’ customer service experience is lacking or you are losing more customers because of service issues than you’d like.

Your business is growing more quickly than you feel ready for.You have a patchwork of apps that you call CRM but they are not really connected on top of a single database or “system of record”.You feel deals are falling through the cracks because you’re managing things in spreadsheets and notebooks.You are unable to quickly find customer data to make decisions fast.

You have teams that work closely together, even when not actually together.If anything on this short checklist sounds familiar, CRM might be worth exploring to help your business find, win, and keep customers more efficiently. If you’re still not sure if your small business would benefit from CRM, below are some clues that can help you in your decision. Even better, the mobile functionality of cloud CRM solutions has cut the tethers for reps and managers on the go.ĭeciding Which CRM Solution is Right For You You simply log in with a username and password, and your CRM is right there. Essentially, CRM in the cloud allows you to pull up a login page through a browser like Chrome, Internet Explorer, Safari, or Firefox. In some cases, you may even need to build the software yourself.Ĭloud-based CRM solutions provide world-class solutions through any browser or mobile device and are instantly scalable, requiring no on-site IT staff. It also requires IT for ongoing maintenance and updates. Housed at the location of the business that uses it, on-premises solutions require the up-front purchase of servers or datacenter equipment and the installation of CRM software and middleware by IT staff. Though there are many CRM providers, there are two main types of CRM solutions that companies can choose, depending on their needs and budget.

Cloud crm for small business